Royal LePage
ProAlliance Realty
Policy On the Collection, Use and Disclosure
Of
Personal Information
“Privacy Policy”
1. Objective & Scope
of Policy
Royal LePage ProAlliance Realty is committed to
respecting your privacy and has prepared this Policy to inform you of our
policy and practices concerning the collection, use and disclosure of Personal
Information.
This Policy governs Personal Information collected from
and about (i) individuals who are or may become Clients of Royal LePage
ProAlliance Realty and (ii) individuals or organizations with whom Royal LePage
ProAlliance Realty works with.
Using contractual or other arrangements,
Royal LePage ProAlliance Realty shall ensure that agents, contractors or third
party service providers, who may receive Personal Information in the course of
providing services to Royal LePage ProAlliance Realty as part of our delivery
of real estate services, protect that Personal Information in a manner
consistent with the principles articulated in this Policy.
This Policy
does not cover aggregated data from which the identity of an individual cannot
be determined. Royal LePage ProAlliance Realty retains the right to use
aggregated data in any way that it determines appropriate.
In the
event of questions about: (i) access to your Personal Information; (ii) Royal
LePage ProAlliance Realty’s collection, use, management or disclosure of
Personal Information; or (iii) this Policy; please contact your sales
representative or:
Mark Rashotte, Broker
of Record
357 Front Street, Ontario K8N 2Z9
t. 613-966-6060
f. 613-968-1955
e. belleville@royallepage.ca
2. The Collection, Use
& Disclosure of Personal Information
For the purposes of
this Policy:
“Client” means an individual who may or has
purchased or sold real estate or services to buy or purchase real estate;
"Personal Information" means any information, recorded in any form,
about an identified individual, or an individual whose identity may be inferred
or determined from such information.
Your provision of Personal
Information to Royal LePage ProAlliance Realty means that you agree and consent
that we may collect, use and disclose your Personal Information in accordance
with this Privacy Policy. If you do not agree with these terms, you are
requested not to provide any Personal Information to Royal LePage ProAlliance
Realty or a Broker or Sales Representative working with Royal LePage
ProAlliance Realty. Unfortunately, certain services can only be offered if you
provide Personal Information and consequently, if you choose not to provide us
with any required Personal Information, Royal LePage ProAlliance Realty may not
be able to offer you those services.
This office only collects
personal information necessary to effectively market and sell the property of
sellers; to locate, assess and qualify properties for buyers and to otherwise
provide professional and competent real estate services to clients and may use
this information to market it’s services to other clients(ie:just sold
notices).
Royal LePage ProAlliance Realty’s Brokers or sales
representatives may use personal information for commission management purposes
(e.g. commission financing, commission dispute resolution).
Royal
LePage ProAlliance Realty’s use of Personal Information is limited to
these purposes. Royal LePage ProAlliance Realty does not sell, trade, barter or
exchange for consideration any Personal Information it has obtained. Unless
permitted by law, no personal information is collected about an individual
without first obtaining the consent of the individual to the collection, use
and dissemination of that information.
Personal information will be
collected, to the extent possible, directly from the individual
concerned.
Royal LePage ProAlliance Realty does not knowingly collect
Personal Information from anyone under the age of 18, especially children under
13, and does not use such information if Royal LePage ProAlliance Realty
discovers that it has been provided by a minor.
Personal Information
may also be transferred to another company in the event of a change of
ownership of all or part of Royal LePage ProAlliance Realty.
Royal
LePage ProAlliance Realty may disclose Personal Information of Clients to
organizations that perform services on its behalf. This will only be done if
such organizations agree to use such information solely for the purposes of
providing services to Royal LePage ProAlliance Realty and, with respect to that
information, to act in a manner consistent with this Policy.
Please
note that there are circumstances where the use and/or disclosure of Personal
Information may be justified or permitted or where Royal LePage ProAlliance
Realty is obliged to disclose information without consent. Such circumstances
may include:
- Where required by law or by order or requirement of a court, administrative agency or other governmental tribunal; Where Royal LePage ProAlliance Realty believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
- Where it is necessary to establish or collect monies owning to Royal LePage ProAlliance Realty
- Where it is necessary to permit Royal LePage ProAlliance Realty to pursue available remidies or limit any damages that Royal LePage ProAlliance Realty may sustain; or
- Where the information is public.
- Where obliged or permitted to disclose information without consent, Royal LePage ProAlliance Realty will not disclose more information than required.
3.
Accuracy
Royal LePage ProAlliance Realty endeavours to ensure
that any Personal Information provided by Clients and in its possession is as
accurate, current and complete as necessary for the purposes for which Royal
LePage ProAlliance Realty uses that data. Information contained in files that
have been closed is not actively updated or maintained.
4.
Retention
Royal LePage ProAlliance Realty retains Personal
Information as long as Royal LePage ProAlliance Realty believes it is necessary
to fulfil the purpose for which it was collected and Firm legal or business
requirements.
5.
Security
Royal LePage ProAlliance Realty endeavours to maintain
adequate physical, procedural and technical security with respect to its
offices and information storage facilities so as to prevent any loss, misuse,
unauthorized access, disclosure, or modification of Personal Information.
6. Protecting
Information
Royal LePage ProAlliance Realty further protects
Personal Information by restricting access to it to those Employees and
Contractors that the management of Royal LePage ProAlliance Realty has
determined need to know that information in order that Royal LePage ProAlliance
Realty may provide services to Clients.
7. Access to Personal
information
Royal LePage ProAlliance Realty permits access to
and review of Personal Information held by Royal LePage ProAlliance Realty
about an individual by the individual concerned.
If an individual
believes any Personal Information concerning that individual is not correct,
that person may request an amendment of that information by sending a request
to the person indicated in Section 1 of this Policy. Royal LePage ProAlliance
Realty reserves the right not to change any Personal Information but will
append any alternative text the individual concerned believes appropriate.
Where not required to be retained by the Firm, an individual may also request
that Royal LePage ProAlliance Realty delete an individual’s Personal
Information from Royal LePage ProAlliance Realty system and records. However,
due to constraints of computer technology and the fact that Royal LePage
ProAlliance Realty backs up its systems, Personal Information may continue to
reside in Royal LePage ProAlliance Realty’s systems after deletion.
Individuals, therefore, should not expect that their Personal Information would
be completely removed from Royal LePage ProAlliance Realty systems in response
to an accepted request for deletion.
Royal LePage ProAlliance Realty
reserves the right to decline access to Personal Information where the
information requested:
- Would disclose the Personal Information of another individual or of a deceased individual;
- Would disclose business confidential information that may harm Royal LePage ProAlliance Realty or the competitive position of a third party;
- Is subject to solicitor-client or litigation privilege;
- Could reasonably result in: (i) serious harm to the treatment or recovery of the individual concerned; (ii) serious emotional harm to the individual or another individual; or (iii) serious bodily harm to another individual;
- May harm, or interfere with, law enforcement activities and other investigative or regulatory functions of a body authorized by statute to perform such functions;
- Is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information; or
- Does not exist, is not held, or cannot be found by Royal LePage ProAlliance Realty.
Where information will not or cannot be disclosed,
the individual making the request will be provided with the reasons for
non-disclosure.
Where information will be disclosed, Royal LePage
ProAlliance Realty will endeavor to provide the information in question within
a reasonable time and no later than 30 days following the request.
Royal LePage ProAlliance Realty will not respond to repetitious or vexatious
requests for access. In determining whether a request is repetitious or
vexatious, it will consider such factors as the frequency with which
information is amended, the purpose for which the information is used, and the
nature of the information.
To guard against fraudulent requests for
access, Royal LePage ProAlliance Realty will require sufficient information to
allow it to confirm the identity of the person making the request before
granting access or making corrections.
8. Amendment of
Practices and This Policy
This statement is in effect as of
JANUARY 1, 2004. Royal LePage ProAlliance Realty will from time to time review
and revise its privacy practices and this Policy. In the event of any
amendment, an appropriate notice will be communicated to Clients and others in
an appropriate manner.
